Return and Refund Policy

Last updated: July 2025

Return Window

We accept returns within 30 days of the delivery date.

Eligibility Requirements

• Items must be in their original condition
• Original packaging must be included
• All accessories and included items must be returned
• Products must not be installed, assembled, or used (unless defective)

Non-Returnable Items

• Items damaged due to misuse, improper installation, or neglect
• Products returned without original packaging
• Items returned outside the 30-day window

Return Process

1. Contact us at info@decohomegadget.store to request a return authorization
2. Include your order number and reason for return
3. We will provide return instructions and the return address
4. Ship the item back with tracking (customer is responsible for return shipping costs)

Refund Processing

• Refunds are processed within 5-7 business days of receiving the returned item
• Refunds are issued to the original payment method
• Original shipping charges are non-refundable

Damaged on Arrival

If your product arrives damaged or defective, contact us within 48 hours with photos. We will send a replacement at no cost or issue a full refund.

Incorrect Item

If you receive the wrong item, contact us immediately. We will arrange for the correct item to be sent and cover all return shipping costs.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.

Order Cancellations

Orders can be cancelled before they ship. Contact us as soon as possible. Once an order has shipped, it cannot be cancelled and must be returned following the standard return process.

Contact

For return questions, contact us at info@decohomegadget.store or +1(505) 508-1166.