Last updated: July 2025
Order Processing
Last updated: July 2025
Order Processing & Handling Time
Orders are processed and prepared for dispatch within 1–2 business days (Monday through Friday, excluding federal holidays).
Daily Order Cutoff Time
Our daily order cutoff time is 5:00 PM Mountain Time (MT), Monday through Friday. Orders placed after 5:00 PM MT, or over weekends and holidays, will begin processing on the following business day.
Shipping Rates & Costs
We offer Free Standard Tracked Shipping ($0.00) on all orders delivered within the contiguous United States. There are no minimum order values, hidden handling fees, or checkout surcharges.
Shipping Carriers & Transit Times
We partner with leading domestic logistics carriers to ensure prompt and secure delivery:
- Carriers: USPS (United States Postal Service), UPS (United Parcel Service), and FedEx.
- Transit Time: 3–7 business days.
- Total Estimated Delivery Time: 4–9 business days from order placement to doorstep delivery.
Note: Delivery times are reliable estimates. Adverse weather events, carrier peak volumes, or federal holidays may occasionally cause slight delays.
Geographic Coverage
We currently ship exclusively to physical residential and commercial addresses within the United States (50 states). We do not currently ship to international destinations, APO/FPO military bases, or US territories.
Order Tracking
Once your order is handed over to the carrier, an automated shipping confirmation email containing your direct tracking number will be sent. You can track your shipment in real time on the respective carrier website (USPS.com, UPS.com, or FedEx.com).
Sales Taxes
Applicable state and local sales taxes are calculated transparently at checkout based on your delivery address in full compliance with United States tax nexus regulations. What you see at checkout is your final total price.
Address Changes & Order Modifications
If you need to adjust your delivery address, please contact us immediately at info@decohomegadget.store or call +1(505) 508-1166 before 5:00 PM MT on the date of order placement. Once an order has been dispatched, the shipping address cannot be modified in transit.
Damaged or Defective Shipments
If your package arrives damaged during transit, please photograph the outer carton and product, and notify us within 48 hours of delivery at info@decohomegadget.store. We will immediately arrange a priority replacement or full refund at zero additional cost.
Lost or Missing Packages
If tracking indicates your package was delivered but you have not received it, please check surrounding areas and with neighbors. If still not located, contact our support team within 5 business days, and we will initiate an official carrier tracer and send a replacement.
Undeliverable Shipments
Packages returned to our facility due to an incomplete or incorrect address provided by the customer will be held for address verification before reshipment.
Customer Support
For any shipping-related questions, our support team is available Monday – Friday, 9:00 AM – 5:00 PM MT:
Email: info@decohomegadget.store
Phone: +1(505) 508-1166
Physical Facility: 4201 Central Ave NW, Albuquerque, NM 87105, United States