Frequently Asked Questions
Do you offer free shipping? +
Yes. We offer free shipping on all orders within the United States. There is no minimum order requirement. Orders are typically processed within 1-2 business days.
What is your return policy? +
We accept returns within 30 days of delivery. Items must be in their original condition and packaging. See our Return Policy for full details.
Do you charge sales tax? +
No. We operate tax-free, so the price you see is the price you pay.
Do you ship outside the United States? +
Currently, we only ship within the United States. We are working on expanding to additional countries.
Do your smart home devices work with Alexa and Google Home? +
Many of our products are compatible with Amazon Alexa and Google Home. Check individual product pages for specific compatibility information.
How can I contact customer support? +
You can reach us by phone at +1(505) 508-1166 or by email at info@decohomegadget.store. We typically respond within 24 hours during business days.
How long does delivery take? +
Standard shipping typically takes 3-7 business days after dispatch. You will receive a tracking number by email once your order ships.
What payment methods do you accept? +
We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay through Shopify secure checkout.
Can I cancel my order? +
Orders can be cancelled before they ship. Contact us as soon as possible. Once an order has shipped, it must be returned following our standard return process.
What if my product arrives damaged? +
Contact us within 48 hours of delivery with photos of the damage. We will send a replacement at no cost or issue a full refund.