Last updated: July 2025

Return Window

We accept returns within 30 days of the delivery date.

Restocking Fee

$0.00 Restocking Fee: Deco Home Gadget does not charge any restocking fees or processing fees on returned items.

Return Address

All authorized returns must be sent to our physical facility at:

Deco Home Gadget – Returns Department
4201 Central Ave NW
Albuquerque, NM 87105
United States
Phone: +1(505) 508-1166
Email: info@decohomegadget.store

Eligibility Requirements

  • Items must be in their original condition
  • Original packaging must be included
  • All accessories, manuals, and parts must be returned
  • Products must not be installed, assembled, or used (unless defective)

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Deco Home Gadget covers 100% of return shipping costs. We will provide a prepaid shipping label via email.
  • Customer Remorse / Change of Mind: The customer is responsible for arranging and paying for return shipping with a trackable carrier.

Non-Returnable Items

  • Items damaged due to customer misuse, improper installation, or neglect
  • Products returned without original packaging or missing parts
  • Items returned after the 30-day return window has expired

Return Process

  1. Contact us at info@decohomegadget.store or call +1(505) 508-1166 to request a return authorization.
  2. Include your order number, product name, and reason for return.
  3. Once approved, pack the item securely in its original packaging and affix the return label.
  4. Ship the item to our Albuquerque return facility: 4201 Central Ave NW, Albuquerque, NM 87105.

Refund Processing

  • Refunds are inspected and processed within 5-7 business days of receipt at our warehouse.
  • Refunds are automatically issued to your original payment method (Credit or Debit Card).
  • Depending on your financial institution, funds typically reflect in your account within 3–5 additional business days.

Damaged on Arrival

If your product arrives damaged or defective, contact us within 48 hours with photos. We will immediately provide a prepaid return label and send a brand-new replacement at zero cost or issue a 100% full refund.

Incorrect Item

If you receive the wrong item, contact us immediately. We will arrange for the correct item to be sent right away and cover all return shipping costs.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a full refund and place a new order for the desired product.

Order Cancellations

Orders can be cancelled free of charge before they are handed over to the carrier. Contact us as soon as possible. Once an order has shipped, it must be received and returned following the standard 30-day return process.

Contact Us

For any return or refund inquiries, our support team is available Monday through Friday, 9:00 AM – 5:00 PM Mountain Time (MT):

Email: info@decohomegadget.store
Phone: +1(505) 508-1166
Address: 4201 Central Ave NW, Albuquerque, NM 87105, United States